Terms of Service

Shopinion is a social shopping network. The Service is designed to help users organize purchases, ask friends for advice, participate in product discussions, and, when they choose, share selected shopping information with friends, groups, merchants, or public audiences.

Your purchase wallet is private by default. Importing, uploading, or creating a purchase record does not by itself make that record visible to another user, merchant, or the public. Information is shared only through the audience, connection, category, item-level, group, message, merchant, or public-post controls you select, or when disclosure is necessary to provide a feature you specifically request.

Use care when storing or sharing information. Do not upload, import, store, send, or share passwords, authentication or verification codes, full payment-card information, government identification numbers, confidential legal documents, detailed clinical records, intimate content, unrelated private mailbox content, or other highly sensitive information unless a Shopinion feature expressly states that it is designed for that category of information and provides dedicated consent and privacy controls.

Upload only information you are comfortable storing in an online service and potentially sharing through the controls you select. Before sharing, review the intended recipients and the information fields that will be visible. A recipient may screenshot, copy, save, download, forward, or disclose shared information outside Shopinion. Shopinion cannot control a recipient after information has been delivered.

Information you affirmatively share should not be treated as confidential. Hiding or deleting information later may not remove copies already received, saved, or disclosed by another person.

No online service can guarantee absolute security or confidentiality. Shopinion uses administrative, technical, and physical safeguards designed to protect information, but security incidents, unauthorized access, software errors, human error, and other risks may still occur. Shopinion is not designed to serve as a secure vault for highly sensitive secrets or as the sole repository for critical records. Keep original receipts, warranties, tax documents, and other important records separately.

This notice does not make your private purchase wallet public, authorize Shopinion to disregard your privacy choices, replace any separate consent required by law, or limit rights or obligations that cannot lawfully be waived.

• Shopinion is for adults age 18 and older.
• Shopinion is generally a platform, not the seller, manufacturer, payment processor, or merchant of record for merchant products.
• Rewards, coupons, Influence, and Boost are subject to the applicable offer or program terms, including eligibility, limits, expiration, and fraud controls.

These Terms of Service ("Terms") are a binding agreement between you and Shopinion Inc., a Delaware corporation ("Shopinion," "we," "us," or "our"). They govern your access to and use of the Shopinion mobile application, the shopinion.ai website, purchase-wallet and purchase-import features, social and messaging features, merchant offers, reviews, rewards, AI-assisted features, administrative interfaces made available to users, and related services (collectively, the "Service").

The Service is intended for use in the United States. These Terms apply primarily to consumer and personal-account use. If you create, administer, join, or use a business, employee, merchant, creator, influencer, or other commercial profile, additional terms may apply and will control for the feature or commercial relationship they cover if they conflict with these Terms.

Our Privacy Policy, available at shopinion.ai/privacy, explains how we collect, use, disclose, retain, and protect personal data. Our separate Consumer Health Data Privacy Notice, available at shopinion.ai/consumer-health-data-privacy-notice, applies to consumer health data. Offer-specific terms, reward-program terms, promotion rules, app-store terms, consent screens, and other supplemental terms apply when presented to you. The more specific terms control for the feature, data practice, transaction, or program they cover.

You accept these Terms when, after the Terms and the arbitration notice are presented through reasonably conspicuous links, you tap or click an affirmative button such as "Create Account," "Agree," "Accept," or "Continue." If you use a public portion of the Service without an account, these Terms apply to that use to the extent they are conspicuously presented and enforceable. Shopinion may require renewed affirmative acceptance for a material update. If you do not agree, do not create an account or use the Service.

If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" includes the organization for that use. Acceptance of these consumer Terms does not replace any Merchant Services Agreement or other commercial agreement that Shopinion requires.

Section 29 contains a binding individual arbitration agreement and class action and jury trial waivers. You may opt out of Section 29 within 30 days after you first accept these Terms, using the methods described in Section 29.8.

2.1 Acknowledgment of social sharing and security risks

By accepting these Terms, you acknowledge the Important Social Sharing and Security Notice at the beginning of these Terms. Shopinion is a social shopping network designed to let users organize purchases and, when they choose, share selected shopping information with other users, groups, merchants, or public audiences. Your purchase wallet remains private by default, but you are responsible for reviewing the intended audience and visible fields before you share information.

You agree not to upload, import, store, send, or share highly sensitive information unless a Shopinion feature expressly states that it is designed for that category and provides dedicated controls and any consent required by law. You understand that recipients may screenshot, copy, save, download, forward, or disclose information outside Shopinion; that later hiding or deletion may not remove copies already received; and that no online service can guarantee absolute security or confidentiality.

This acknowledgment does not make private Content public, authorize Shopinion to disregard your privacy choices, replace any separate consent required by law, or waive rights or obligations that cannot lawfully be waived.

You must be at least 18 years old to create or use a Shopinion account. Shopinion does not offer an account path for minors or parental consent.

You may not use the Service if you are prohibited from receiving it under applicable law, including U.S. sanctions or export-control laws. You represent that the information you provide about eligibility is accurate.

The Service is designed for the United States. Some features, merchants, offers, or connected sources may not be available in every state or location.

You must provide accurate and current registration information. Shopinion may use phone verification, email verification, Sign in with Apple, Sign in with Google, or other authentication methods. A Shopinion password may not be required for every sign-in method. You may not register using information that you are not authorized to use.

You are responsible for safeguarding your device, verification codes, credentials, and active sessions. Do not share one-time codes or allow another person to impersonate you. Notify security@shopinion.ai promptly if you believe your account or device has been compromised.

You are responsible for activity performed through your account unless you promptly report unauthorized access and the activity was not caused by your failure to use reasonable security. You may not sell, transfer, rent, sublicense, or assign your personal account. Do not create duplicate, deceptive, or coordinated accounts to evade limits, suspensions, eligibility rules, identity checks, or reward controls.

A personal account may include or connect to a business or employee profile. You remain responsible for selecting the correct profile and for actions taken under a profile you control. Business owners and managers are responsible for assigning, reviewing, and promptly removing employee access. Shopinion may rely on role and permission settings until it receives a valid change through the Service.

Subject to these Terms, Shopinion grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Service for personal purposes and for authorized business purposes through features that Shopinion expressly makes available to you. The license ends when these Terms or your access ends.

Shopinion and its licensors own the Service, including its software, interfaces, designs, databases, compilations, branding, trademarks, content created by Shopinion, discount and reward systems, ranking and trust logic, analytics, and other intellectual property. Except for the limited license above, no right is granted by implication, estoppel, or otherwise.

You may not copy, modify, distribute, sell, lease, sublicense, publicly display, create derivative works from, reverse engineer, decompile, or attempt to extract source code from the Service except to the limited extent a restriction is prohibited by law. Open-source components remain governed by their applicable licenses.

Shopinion may install or make available updates needed for security, compatibility, legal compliance, or functionality. Some updates may be required to continue using the Service.

Shopinion is a social shopping and shopping-intelligence service. Depending on availability, it may allow users to organize purchase records, connect with other people, ask and answer shopping questions, share selected purchase information, create reviews or product discussions, message users and businesses, view merchant offers, earn or redeem benefits, and use AI-assisted features.

Features described as "when available," "coming soon," "beta," "pilot," or similar language may not yet be enabled and may be incomplete. Shopinion may add, modify, suspend, or discontinue features, merchants, integrations, or geographic availability. We will provide notice when required by law and will not use a feature change to avoid an obligation already owed to you or to retroactively deprive you of a completed benefit that applicable law requires us to honor.

Unless Shopinion clearly states otherwise for a specific transaction, Shopinion is not the seller, manufacturer, merchant of record, payment processor, shipper, insurer, health-care provider, financial adviser, or provider of the goods or services displayed, recommended, discussed, or purchased through a third party.

You may create purchase records manually, upload receipts or images, receive a record from a participating merchant, or import records from a connected source when the feature is available. You may connect, upload from, or authorize only an account, receipt, image, or source that you own or are authorized to use. You are responsible for reviewing what you connect or upload.

Purchase matching, categorization, product images, merchant matching, prices, dates, warranty information, return status, and other extracted fields may be incomplete or inaccurate. You are responsible for reviewing and correcting records before relying on them or sharing them.

The purchase wallet is a convenience tool. It is not a bank statement, tax record, legal proof of ownership, clinical record, official warranty registration, or substitute for an original receipt or merchant confirmation. Keep original records that you may need for taxes, warranties, returns, insurance, legal matters, or other important purposes.

Connected-source access is optional. The Privacy Policy describes the data fields, authorization method, retention, disconnection, and use restrictions for Gmail, Amazon, and other supported sources. Disconnecting a source stops future access but does not automatically delete purchase records already imported unless the applicable screen says otherwise; you may delete those records or request deletion under the Privacy Policy.

Your purchase wallet is private by default. Importing, receiving, or creating a purchase record does not automatically make it public or disclose it to a merchant or another user. A record becomes visible only through the audience, connection, category, item-level, group, message, discussion, review, or public-post controls you select or through a disclosure you specifically request.

Certain basic profile information may be visible to help people find, invite, accept, manage, or block connections. Public Content is public only when the interface identifies the public audience and you affirmatively choose it. Shopinion may use labels or previews to help you understand the intended audience, but you remain responsible for reviewing the audience and visible fields before sharing.

Review the audience and visible fields before sharing. A recipient may screenshot, save, copy, forward, or disclose information outside Shopinion. Shopinion cannot control a recipient after delivery. Hiding or deleting an item later may not remove copies already received.

Blocking limits future interaction and visibility as described in the Service but may not remove previously delivered content or records preserved for safety, fraud prevention, legal compliance, or dispute resolution.

Send invitations only to people you know or are permitted to contact. Do not upload or use another person's private receipt, mailbox content, health information, contact information, photo, or other personal data without an appropriate right and permission. Do not use contact or invitation features for bulk marketing, scraping, harassment, or spam.

The Important Social Sharing and Security Notice at the beginning of these Terms and Section 2.1 form part of these social-sharing rules and apply whenever you import, store, send, or share purchase records or other Content through the Service.

"Content" includes reviews, ratings, comments, questions, answers, polls, photos, videos, purchase lists, purchase notes, messages, service requests, survey responses, receipts, screenshots, documents, profile information, and other material you submit, post, upload, send, or make available through the Service.

You retain ownership of Content to the extent you own it. You represent that you have all rights, permissions, and lawful authority needed to provide the Content and to allow Shopinion to process it as described in these Terms and the Privacy Policy.

You grant Shopinion a worldwide, non-exclusive, royalty-free license to host, store, reproduce, format, transcode, technically modify, transmit, display, and otherwise process your Content only as reasonably necessary to provide, secure, maintain, moderate, troubleshoot, evaluate, and improve the Service; enforce your audience and privacy choices; prevent fraud or abuse; comply with law; and make the Content available to the people or businesses you direct. This license is sublicensable only to service providers, app stores, technical partners, and intended recipients to the limited extent needed for those purposes, and is transferable only with a permitted assignment of these Terms or the Service.

For Content you intentionally make public, the license also permits Shopinion to display, organize, translate, recommend, and distribute that public Content within the Service, on public Service pages, and in Service communications that help users discover it. Shopinion will not use private messages, selected-audience purchase records, connected-email data, consumer health data, or other restricted Content in external advertising or marketing merely because you submitted it. External advertising use of your name, likeness, or Content requires separate permission or participation in a clearly disclosed campaign, except for incidental display of a public Service page.

This license does not authorize Shopinion to use Gmail-derived data, consumer health data, private messages, or selected-audience purchase records to train a general-purpose AI model unless Shopinion first provides a specific disclosure and obtains any consent required by law. General AI-chat prompts and purpose-specific AI features are handled as described in the Privacy Policy and the notice presented with the feature.

The license ends when your Content is deleted from active systems, except to the limited extent that: (a) another user or merchant already received a copy; (b) the Content must be preserved for security, fraud prevention, legal process, accounting, chargeback, or dispute purposes; or (c) it remains temporarily in rolling backups under the Privacy Policy. Shopinion may deidentify Content and retain and use properly deidentified information as permitted by law, including to measure and improve the Service, provided that Shopinion maintains required safeguards against reidentification.

If you submit ideas, suggestions, or product feedback, Shopinion may use them without compensation or confidentiality obligation, but this does not grant Shopinion ownership of your other Content.

You are responsible for your Content and conduct. You may not submit, post, transmit, or facilitate Content that:

• is unlawful, fraudulent, materially misleading, defamatory, or intended to deceive another person
• infringes intellectual-property, privacy, publicity, confidentiality, contractual, or other rights
• contains another person's private data without authorization, including payment-card information, government identifiers, passwords, verification codes, private mailbox content, or confidential records
• threatens, harasses, stalks, exploits, discriminates against, or incites violence or hatred against a person or protected group
• sexually exploits any person, sexualizes a minor, facilitates trafficking, or depicts unlawful sexual content
• contains malware, malicious code, harmful instructions, or content intended to compromise a device, account, or system
• is spam, an unauthorized promotion, a chain message, or repetitive solicitation
• misrepresents your identity, qualifications, relationship, purchase, merchant affiliation, or authority
• otherwise violates these Terms, a supplemental policy, or applicable law

Reviews, ratings, referrals, and endorsements must reflect an honest, genuine experience or opinion and must be relevant to the product, service, merchant, or topic. Do not create, buy, sell, trade, suppress, or coordinate fake reviews, fake testimonials, fake social-influence indicators, misleading verified-purchase claims, or reviews attributed to people who did not provide them.

If you receive money, a free product, a discount, a reward, an affiliate benefit, employment, ownership interest, family relationship, or another material benefit connected to a review, recommendation, referral, or post, you must make a clear and conspicuous disclosure that people are likely to notice and understand. Shopinion may add a label such as "Rewarded," "Incentivized," "Sponsored," "Affiliate," or "Merchant Relationship."

A reward may compensate a user for an eligible action, such as submitting an honest review or answering a question, but may not be conditioned on the review or opinion being positive, negative, five-star, or otherwise expressing a required sentiment. Shopinion may remove, limit, investigate, or label reviews that violate neutral content, authenticity, fraud, privacy, disclosure, or relevance rules. Shopinion will not suppress an otherwise lawful and honest review solely because it is negative or because a merchant objects to the opinion.

A "Verified Purchase" or similar label means that Shopinion recognized a qualifying purchase record under its then-current verification method. It is not a guarantee that the review is accurate, complete, unbiased, or suitable for another user.

Nothing in these Terms limits a consumer's right to communicate an honest review or performance assessment protected by the Consumer Review Fairness Act or other applicable law.

Shopinion may display contextual offers, personalized in-Service offers, sponsored placements, merchant messages, affiliate links, and merchant-funded recommendations. Paid or merchant-funded content will be identified with a label such as "Sponsored," "Merchant Offer," "Promoted," or "Rewarded Recommendation" where required or appropriate.

The fact that a merchant pays for placement, funds a reward, or participates in an affiliate program does not convert a friend recommendation, verified-purchase signal, or user review into a Shopinion endorsement. Shopinion may receive a commission, platform fee, referral fee, or other compensation if you view or click a partner link, redeem an offer, or complete a transaction. The merchant or third party controls the actual product price and transaction terms unless Shopinion expressly states otherwise.

Offer ranking and personalization are subject to the Privacy Policy and your applicable settings. Gmail-derived data and sensitive purchase categories are excluded from advertising uses described in the Privacy Policy.

Shopinion may offer discounts, coupons, free items, access benefits, referral rewards, challenges, Influence, Boost, Welcome Rewards, status benefits, or similar programs (collectively, "Rewards"). Each Reward is governed by the eligibility, calculation, value, duration, quantity, merchant, product, category, location, audience, redemption, return, fraud-control, and other terms shown in the Service or in supplemental program rules at the time you enroll, earn, generate, or redeem it.

Influence and Boost are program labels used to calculate or explain an eligible benefit. Their method, maximum, duration, and relationship to a merchant's ordinary discount may differ by program and will be shown in the applicable screen or rules. A displayed estimate is not a guaranteed discount until the Service generates an eligible coupon or redemption and the merchant validates it under the disclosed terms. Influence, Boost, and other Rewards are not money, stored value, securities, property, or a promise of future value. Unless required by law or expressly stated, they have no cash value, are personal and non-transferable, may not be sold, and may not be combined with other offers.

Only authentic, qualifying actions count. Shopinion may exclude duplicate accounts, bots, fake or circular friend networks, unauthorized referrals, manipulated reviews, coupon resale, self-dealing, suspicious redemptions, returned or canceled transactions, or other activity that violates program rules. Shopinion may correct a calculation or revoke an unredeemed Reward issued because of fraud, technical error, inaccurate source data, merchant reversal, duplicate credit, or ineligibility. We will not use an error correction to deny a completed redemption that applicable law requires us or the merchant to honor.

A Reward may expire, be limited in quantity, apply only to eligible subtotal amounts, exclude taxes, tips, fees, shipping, gift cards, regulated products, or other items, and require merchant or employee verification. A merchant may refuse a coupon that is expired, previously used, altered, transferred when non-transferable, outside the offer conditions, or not validated through the required Shopinion process. Report a merchant's refusal to honor an apparently valid coupon to support@shopinion.ai.

Returns, refunds, chargebacks, cancellations, reversals, or merchant corrections may cancel or reverse related referral credit, Influence, Boost, status, or other Rewards. You are responsible for taxes, reporting, or other obligations arising from a Reward where applicable. Shopinion may request information reasonably necessary to verify eligibility or investigate abuse.

Rewards are voluntary and are not conditioned on a positive review. Shopinion may modify or end a program prospectively, subject to applicable law and any specific terms presented at enrollment. The Privacy Policy contains Shopinion's Notice of Financial Incentive for qualifying programs. Separate Official Rules will apply to a sweepstakes, contest, drawing, or other promotion involving chance, prizes, or winner selection.

Participating merchants are independent businesses. Unless Shopinion expressly identifies itself as the seller or merchant of record, any contract to purchase or receive a product or service is between you and the merchant or other third party. Shopinion ordinarily does not take title to, possess, manufacture, warehouse, deliver, or control merchant goods or services.

The merchant is responsible for its products and services, descriptions, prices, taxes, inventory, licensing, age restrictions, order acceptance, fulfillment, delivery, service performance, warranties, returns, refunds, cancellations, customer service, recalls, and compliance with law. Shopinion may facilitate discovery, messages, offers, codes, redemption confirmation, attribution, or support, but does not assume the merchant's obligations. A merchant offer is subject to the merchant's acceptance of the transaction and the disclosed offer conditions.

Shopinion does not manufacture or routinely inspect products and does not guarantee a merchant's identity, qualifications, licensing, quality, legality, safety, financial condition, availability, or performance. Verification, approval, badges, rankings, review labels, or analytics indicate only the checks or criteria described in the Service and are not an endorsement, warranty, or promise that a merchant will perform.

Resolve product, service, billing, return, refund, warranty, fulfillment, and safety issues directly with the merchant unless the Service expressly states that Shopinion is responsible. Shopinion may choose to assist with communications, investigate abuse, suspend an offer, or take action against a merchant, but is not required to adjudicate or pay a merchant's obligation.

Merchants, business owners, managers, employees, influencers, and commercial partners may be required to accept additional terms, including a Merchant Services Agreement, campaign terms, referral terms, or data-processing terms.

Follow manufacturer and merchant instructions, warnings, age limits, and recall notices. Stop using a product and seek appropriate help if you believe it is unsafe. Recall, safety, compatibility, and product-status information displayed through Shopinion may be incomplete or delayed; confirm important information with the manufacturer, merchant, or appropriate government source. Report a suspected unsafe, counterfeit, recalled, or unlawful listing to support@shopinion.ai.

Content, reviews, friend advice, merchant messages, and AI output may discuss health, legal, financial, safety, or other professional topics. They are not a substitute for advice from a qualified professional who understands your circumstances. Shopinion does not guarantee that a product is appropriate, safe, lawful, effective, or compatible with you.

The Service may link to or integrate with Gmail, Amazon, Apple, Google, Twilio, email providers, merchants, payment services, maps, social services, app stores, or other third parties. Third-party terms and privacy policies apply to your use of those services, and Shopinion's display of a link or integration is not an endorsement of the third party.

Connect a Gmail, Amazon, or other third-party account only if you own it or are authorized to connect it. By connecting a source, you direct Shopinion to request and process the permissions and data described on the connection screen and in the Privacy Policy. Gmail access, when enabled, is read-only for the receipt-import purpose described in the Privacy Policy. Amazon purchase import is used only when Shopinion has enabled the feature and you authorize it.

Shopinion is not responsible for a third party's service, security, availability, data accuracy, product listing, fulfillment, return, refund, warranty, or conduct. A third party may change or discontinue access, which may cause a Shopinion feature to stop working.

You may disconnect a supported source through the available account controls. Disconnecting stops future access after reasonable processing time but does not cancel obligations you owe to the third party and may not automatically delete previously imported records. Deletion is governed by the Privacy Policy and the applicable source controls.

AI-assisted features may generate summaries, categories, product matches, explanations, recommendations, trust or relevance signals, moderation flags, fraud signals, draft messages, or other output. AI output can be inaccurate, incomplete, outdated, biased, fabricated, or inappropriate, and may not reflect every available product, merchant, review, or risk.

AI output is provided for information and convenience. It is not professional medical, legal, financial, tax, safety, or other expert advice and is not an endorsement, warranty, guarantee, or representation about a product, merchant, user, or third party. Sponsored or merchant-funded information will be identified separately where required or appropriate.

Evaluate important information independently before acting. Do not rely on AI to make a high-stakes decision or to enter a contract, purchase, return, payment, data-sharing permission, merchant commitment, or other binding action unless the Service clearly identifies the action, presents the material terms, and obtains any confirmation or consent required from you. An AI assistant or agent cannot bind you or Shopinion merely by generating text or a recommendation.

Do not submit passwords, verification codes, full payment-card information, government identifiers, private health information, private purchase records, or other highly sensitive information through a general AI chat. The Privacy Policy describes current AI providers, data boundaries, retention considerations, and user choices. Purpose-specific AI features may have additional notices and controls.

You may report an AI error or request review of an account, content, moderation, fraud, or reward decision. Shopinion may use automated tools to assist, but does not currently use automated decision-making to make significant decisions about employment, housing, credit, insurance, education admission, health-care eligibility, criminal justice, or access to essential services. Where appropriate, Shopinion may provide human review, but not every ranking, recommendation, or routine safety signal is individually reviewed before display.

You agree to receive Terms, policies, notices, receipts, disclosures, and other records electronically. You may save or print them. Electronic acceptance and records have the same effect as paper acceptance and records to the extent permitted by law. Contact support if you need a reasonable alternative format.

By providing a phone number or email address, you agree that Shopinion may send non-marketing messages reasonably necessary to authenticate your account, deliver verification codes and security alerts, confirm transactions or redemptions, respond to support, administer privacy requests, deliver invitations or responses you request, and operate features you use. Message and data rates may apply, and delivery is not guaranteed.

Consent to promotional email or text messages is separate where required and is not a condition of creating an account or purchasing a merchant product. Promotional texts may be sent using automated technology only after the applicable consent; message frequency varies. You may unsubscribe from promotional email, reply STOP to promotional SMS where supported, use the provided opt-out method, or manage push notifications in the app or device settings. Reply HELP where supported for assistance. You may still receive essential account, legal, security, and transactional notices while your account remains open.

You are responsible for keeping your contact information current. A notice sent to the email address, phone number, in-app inbox, or account associated with you may be treated as delivered to the extent permitted by law. A marketing opt-out may take a reasonable period to process and does not stop messages already sent or essential non-marketing communications.

You may not, and may not help another person to:

• violate law, these Terms, supplemental terms, or another person's rights
• create a fake account, impersonate a person or business, misstate authority, or conceal prohibited conduct
• manipulate reviews, ratings, referrals, Influence, Boost, challenges, surveys, coupon codes, redemptions, product discussions, or merchant analytics
• use bots, scripts, click farms, account farms, coordinated fake networks, or unauthorized automation
• scrape, crawl, harvest, index, collect, monitor, or extract data or content by automated means without Shopinion's written permission
• reverse engineer, bypass, probe, test, disable, overload, interfere with, or circumvent security, rate limits, access controls, consent flows, privacy settings, deletion controls, moderation, or fraud systems
• upload malware, malicious code, corrupted files, or instructions intended to harm a system or person
• send spam, bulk invitations, deceptive promotions, or unauthorized commercial solicitations
• harass, threaten, stalk, exploit, discriminate against, dox, or endanger another person
• access another person's account, connected source, private Content, or data without authorization
• use the Service, Shopinion data, or another person's purchase or social information to make or support unlawful or unauthorized decisions concerning employment, housing, credit, insurance, education, health care, essential services, or another high-impact area
• use the Service to build a competing database, train a commercial model, identify or profile users outside the permissions provided by Shopinion, or replicate material features using Shopinion data without written permission
• remove intellectual-property notices, misrepresent Shopinion's relationship with a merchant, influencer, user, product, or third party, or use the Service in a manner that creates unreasonable legal, security, reputational, operational, or safety risk

Do not use a merchant profile, offer, referral, message, or other commercial feature to list, promote, sell, arrange, or facilitate an unlawful product or service.

Unless Shopinion expressly enables the category and the merchant satisfies applicable licensing, age-verification, disclosure, location, delivery, and other legal requirements, commercial features may not be used to list, promote, sell, arrange, or facilitate alcohol, tobacco or nicotine, cannabis or controlled substances, prescription drugs, weapons or ammunition, explosives, gambling, adult sexual services, financial or insurance products, medical services, counterfeit or stolen goods, recalled or unsafe products, wildlife contraband, or other highly regulated products or services.

Shopinion may restrict or age-gate categories, merchants, offers, locations, audiences, messages, or transactions to comply with law, app-store rules, payment-service requirements, safety needs, or company policy. Discussion, review, or educational content about a regulated topic does not by itself authorize a commercial transaction.

Shopinion may use people, rules, and automated systems to review, label, restrict, reduce distribution of, remove, or disable access to Content, accounts, merchants, offers, messages, or features that we reasonably believe violate these Terms, create risk, or are required to be addressed by law. Shopinion does not undertake a general duty to monitor all activity, pre-screen all Content, verify every merchant statement, or preserve every item indefinitely.

We may warn a user, require verification, pause a Reward, limit visibility, freeze a coupon, preserve evidence, disable a feature, suspend an account, or terminate access. We may act without advance notice when reasonably necessary for security, safety, fraud prevention, legal process, or to prevent ongoing harm.

Where appropriate, Shopinion may provide notice of a decision and a way to appeal or request review. Some information may be withheld to protect another person, an investigation, security, or legal obligations. Enforcement in one case does not require identical action in every case and does not waive our rights.

You may report suspected violations, unsafe products, fraudulent offers, impersonation, harassment, or other concerns through available reporting tools or support@shopinion.ai. A report does not guarantee a particular outcome. Shopinion support and reporting tools are not emergency services; contact local emergency services if there is an immediate threat to a person or property.

Shopinion respects intellectual-property rights and may remove or disable access to allegedly infringing Content. Notices of claimed copyright infringement under the Digital Millennium Copyright Act should be sent to:

Copyright Agent, Shopinion Inc.

1607 Tucumcari Dr

Houston, TX 77090, United States

Email: legal@shopinion.ai

A copyright notice should include: (a) a physical or electronic signature of the authorized person; (b) identification of the copyrighted work or a representative list; (c) identification and location of the allegedly infringing material with enough detail for Shopinion to find it; (d) contact information; (e) a statement of good-faith belief that the use is not authorized by the owner, agent, or law; and (f) a statement, under penalty of perjury, that the notice is accurate and the complaining party is authorized to act.

A counter-notice should include: (a) your physical or electronic signature; (b) identification of the removed or disabled material and its former location; (c) a statement under penalty of perjury that you have a good-faith belief the material was removed or disabled because of mistake or misidentification; and (d) your name, address, telephone number, consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or if your address is outside the United States, a federal district where Shopinion may be found, and agreement to accept service from the person who submitted the original notice.

Shopinion may forward notices and counter-notices to the affected parties. After a valid counter-notice, Shopinion may restore the material in the period provided by the DMCA unless the original claimant informs Shopinion that it has filed a court action seeking to restrain the user. Shopinion may terminate repeat infringers in appropriate circumstances. Knowingly making a material misrepresentation in a notice or counter-notice may create liability. Trademark and other intellectual-property complaints may be sent to legal@shopinion.ai.

You may stop using the Service at any time and may request account deletion through the available in-app control or privacy@shopinion.ai. Shopinion may require reauthentication, a confirmation code, or other proportionate verification to prevent unauthorized deletion. Deleting the app from a device does not itself delete your account.

Shopinion may suspend, restrict, or terminate access for a material or repeated violation, suspected fraud, security risk, legal requirement, prolonged inactivity where permitted, nonpayment for a paid feature, or conduct that harms users, merchants, partners, or the Service. Where appropriate, Shopinion may provide notice, an opportunity to correct a problem, or a review process, but immediate action may be necessary for safety, security, fraud prevention, or legal compliance.

When access ends, your license to use the Service ends immediately. Data is handled under the Privacy Policy, including the stated deletion timeline, lawful retention exceptions, shared conversation context, and backup rotation. Termination does not cancel an accrued payment obligation, merchant transaction, chargeback, legal claim, or provision that by its nature should survive.

The Shopinion Privacy Policy describes our personal-data practices and your choices. The separate Consumer Health Data Privacy Notice applies to consumer health data and requires separate affirmative consent where applicable. These notices are incorporated by reference only to describe data practices and choices; they do not expand a waiver or limitation beyond what applicable law permits.

Acceptance of these Terms is not a substitute for a separate consent that law requires for connected sources, sensitive data, consumer health data, targeted advertising, cross-context behavioral advertising, or another specific processing activity. If a privacy notice and these Terms address the same data practice, the more specific privacy disclosure controls for that practice.

No online service can guarantee absolute security. Protect your verification codes and credentials and report suspected compromise to security@shopinion.ai.

The Important Social Sharing and Security Notice and Section 2.1 describe user responsibilities and residual security and recipient risks. They do not reduce Shopinion's obligations under the Privacy Policy, the Consumer Health Data Privacy Notice, or applicable law, and they do not replace any separate consent required for sensitive or consumer health data.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." SHOPINION DISCLAIMS EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

SHOPINION DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS; THAT PURCHASE RECORDS, CONTENT, AI OUTPUT, PRODUCT MATCHES, RECOMMENDATIONS, REVIEWS, OFFERS, PRICES, REWARD CALCULATIONS, MERCHANT INFORMATION, SAFETY INFORMATION, OR THIRD-PARTY INFORMATION WILL BE ACCURATE, COMPLETE, CURRENT, OR SUITABLE; OR THAT A PRODUCT, SERVICE, MERCHANT, USER, OR TRANSACTION WILL BE SAFE, LAWFUL, AVAILABLE, OR SATISFACTORY.

SHOPINION DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT USERS, MERCHANTS, INFLUENCERS, OR OTHER THIRD PARTIES SAY OR DO, FOR PRODUCTS OR SERVICES THEY PROVIDE, OR FOR A RECIPIENT'S COPYING OR FURTHER DISCLOSURE OF CONTENT YOU CHOOSE TO SHARE. YOU ASSUME THE RISKS OF INTERACTING WITH THIRD PARTIES AND SHARING CONTENT WITH RECIPIENTS, EXCEPT TO THE EXTENT APPLICABLE LAW PROVIDES OTHERWISE.

SOME STATES DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. THESE DISCLAIMERS APPLY ONLY TO THE EXTENT PERMITTED BY THE LAW THAT APPLIES TO YOU.

The disclaimers in this Section must be read together with the Important Social Sharing and Security Notice and Section 2.1. They address residual technical risk, third-party conduct, and the limits of an online service; they do not authorize Shopinion to disregard privacy controls or limit any duty or right that cannot lawfully be limited.

For New Jersey residents, the warranty disclaimers, damage exclusions, liability cap, indemnification, and other limitations in these Terms apply only to the extent permitted by New Jersey law. They do not waive remedies, statutory rights, or liability that New Jersey law does not allow a consumer contract to waive.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHOPINION AND ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, CONTENT, BUSINESS, OPPORTUNITY, OR GOODWILL; COST OF SUBSTITUTE PRODUCTS OR SERVICES; OR DAMAGES ARISING FROM THIRD-PARTY PRODUCTS, SERVICES, MERCHANTS, CONTENT, CONDUCT, OR UNAUTHORIZED RECIPIENT DISCLOSURE, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF SHOPINION AND THE PARTIES LISTED ABOVE ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) USD 100 OR (B) THE AMOUNT YOU PAID DIRECTLY TO SHOPINION FOR THE CONSUMER SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THIS CAP APPLIES IN THE AGGREGATE TO ALL CLAIMS ARISING FROM THE SAME OR RELATED EVENTS.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY TO THE EXTENT ARISING FROM GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR DEATH OR PERSONAL INJURY WHERE APPLICABLE LAW PROHIBITS A LIMITATION. YOUR NONWAIVABLE CONSUMER-PROTECTION, PRIVACY, AND OTHER STATUTORY RIGHTS REMAIN IN EFFECT.

To the extent permitted by law, you agree to indemnify and hold harmless Shopinion and its directors, officers, employees, contractors, and affiliates from third-party claims, losses, liabilities, damages, judgments, penalties, and reasonable costs, including reasonable attorneys' fees, arising from: (a) your Content; (b) your unlawful or unauthorized use of the Service; (c) your material violation of these Terms; or (d) your infringement or violation of another person's rights. This obligation applies only to the extent the claim is caused by your conduct and does not require you to indemnify Shopinion for Shopinion's own negligence, willful misconduct, fraud, or violation of law.

Shopinion will provide reasonable notice of a covered claim and may control the defense and settlement. You will reasonably cooperate at Shopinion's expense for extraordinary out-of-pocket cooperation costs. Shopinion will not settle a claim in a manner that admits your personal wrongdoing or imposes a non-monetary obligation on you without your consent, which will not be unreasonably withheld.

Before filing arbitration or a lawsuit against the other party, the complaining party must send an individualized written Notice of Dispute and allow 60 days for a good-faith effort to resolve the matter, unless immediate relief is reasonably necessary to prevent imminent harm, an applicable limitations period would expire, or the claim is filed in an eligible small-claims court. The notice requirement is intended to give each side a fair opportunity to understand and resolve the specific dispute.

A Notice to Shopinion may be submitted through an in-app or web dispute form when available, by email to legal@shopinion.ai, or by mail to Shopinion Inc., Attn: Legal Notice, 1607 Tucumcari Dr, Houston, TX 77090, United States. It must include the sender's full name and contact information; the account phone number, email, or account identifier; a reasonably detailed description of the facts and legal basis; the requested relief; and the sender's signature or authenticated electronic submission. If represented, the claimant must authorize the Notice. Shopinion may send a Notice to your account email, phone, in-app inbox, or mailing address.

The parties will personally participate in a reasonable telephone or video settlement conference if either party requests one during the 60-day period. The parties may also mutually agree to nonbinding mediation, including consumer mediation administered by AAA. This informal process is a condition precedent to arbitration except where law prohibits it. Applicable limitation periods and filing deadlines are tolled during the 60-day period to the extent permitted by law.

PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR THE EXCLUSIONS BELOW AND A VALID OPT-OUT, YOU AND SHOPINION AGREE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION, NOT IN COURT. ARBITRATION HAS NO JUDGE OR JURY, DISCOVERY AND APPEAL RIGHTS ARE MORE LIMITED, AND AN ARBITRATOR'S AWARD IS GENERALLY FINAL AND BINDING.

29.1 Agreement to arbitrate

After completing Section 28, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, Content, Rewards, merchants, communications, privacy, an alleged statutory violation, or the relationship between you and Shopinion (a "Dispute") will be resolved by binding individual arbitration, except for the matters excluded below. The Federal Arbitration Act governs the interpretation and enforcement of this Section. A court will decide whether an arbitration agreement was formed, whether a timely opt-out was submitted, and whether the class and representative-action waiver is enforceable; the arbitrator will decide other issues concerning the interpretation, scope, or application of this Section.

29.2 Arbitration administrator and rules

The arbitration will be administered by the American Arbitration Association ("AAA") under its then-current Consumer Arbitration Rules and Mediation Procedures, Consumer Due Process Protocol, consumer fee schedule, and, when AAA determines they apply, its Mass Arbitration Supplementary Rules and corresponding fee schedule. Those materials are available at adr.org. If AAA declines to administer because Shopinion failed to comply with applicable AAA consumer standards, registration requirements, or required fees, you may elect to proceed in court. If AAA is otherwise unavailable despite both parties' compliance, the parties will attempt to select another nationally recognized consumer-arbitration administrator; if they cannot agree, a court with jurisdiction may appoint one under applicable law.

29.3 Procedure, location, and fees

The arbitration will be conducted by one neutral arbitrator and may proceed through documents, telephone, video, or an in-person hearing. Unless the parties agree otherwise, an in-person hearing will take place in the county where you reside or another location reasonably convenient to you. Fees and costs will be allocated under the applicable AAA consumer rules and law. Shopinion will pay amounts it is required to pay for the arbitration agreement to be enforceable and will not seek reimbursement of consumer arbitration fees unless the arbitrator finds that a claim was frivolous or brought for an improper purpose under the applicable legal standard. Each party bears its own attorneys' fees unless a statute, these Terms, or the arbitrator authorizes an award.

29.4 Authority of the arbitrator

The arbitrator may award the same individual remedies a court could award, including compensatory or statutory damages, attorneys' fees, and injunctive or declaratory relief for the individual claimant. The arbitrator will apply applicable substantive law and limitations periods and will issue a reasoned written decision upon either party's timely request. The award may not provide relief for or against anyone who is not a party to the arbitration.

29.5 Exclusions

Either party may bring an individual claim in small-claims court if it remains within that court's jurisdiction. Either party may seek temporary or preliminary relief in court to prevent actual or threatened infringement or misappropriation of intellectual property, unauthorized access, misuse of confidential information, or an immediate security threat while the merits are resolved. Nothing in these Terms prevents you from reporting a matter to a government agency, and an agency may seek relief as authorized by law. Nothing waives a nonwaivable right to seek public injunctive relief; where required, that request may be severed and decided by a court after the arbitrator resolves arbitrable issues. A person alleging sexual assault or sexual harassment may elect the forum rights provided by 9 U.S.C. Sections 401-402 or other applicable law.

29.6 Individual proceedings; class and representative waiver

YOU AND SHOPINION AGREE THAT EACH MAY BRING A DISPUTE ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION. The arbitrator may not combine the merits of different people's claims or preside over a class or representative proceeding. This does not prevent AAA from administratively coordinating individual cases under its applicable mass-arbitration procedures, appointing a process arbitrator, or applying an administrative protocol, provided that each merits determination and remedy remains individual and does not bind a nonparty.

29.7 Jury trial waiver

TO THE EXTENT A DISPUTE PROCEEDS IN COURT, YOU AND SHOPINION KNOWINGLY AND VOLUNTARILY WAIVE A JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW.

29.8 Opt-out right

You may opt out of this arbitration agreement within 30 days after you first accept these Terms. Submit the opt-out through the in-app Arbitration Opt-Out control or shopinion.ai/arbitration-opt-out when available, by email to legal@shopinion.ai, or by mail to Shopinion Inc., Attn: Arbitration Opt-Out, 1607 Tucumcari Dr, Houston, TX 77090, United States. Include your full name; the account phone number, email, or account identifier; and a clear statement that you opt out of Section 29. No particular legal language is required. A timely opt-out does not affect the other Terms and has no adverse effect on your account, access, or eligibility for the Service.

29.9 Severability and changes

If the prohibition on class, collective, or representative arbitration is found unenforceable for a particular claim or requested remedy, that claim or remedy will proceed in court and any enforceable individual claims will remain in arbitration; there will be no class arbitration without Shopinion's express written agreement. Otherwise, an unenforceable part of this Section will be severed to the minimum extent necessary. A material change to this Section will not apply retroactively to a Dispute of which either party had actual notice before the change became effective. If Shopinion materially changes this Section for existing users, it will provide advance notice, obtain renewed assent where required, and provide a new 30-day opt-out right for the change. This Section survives termination of your account and these Terms.

The Federal Arbitration Act governs Section 29. Subject to that Section, your nonwaivable rights, and any law that applies regardless of the parties' choice, these Terms and any Dispute are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

Any claim that is not subject to arbitration or small-claims jurisdiction must be brought in the state or federal courts located in Harris County, Texas, and each party consents to personal jurisdiction and venue there, except where applicable consumer law gives you a nonwaivable right to bring a claim in another forum. If you validly opt out of Section 29, this court-venue provision applies to disputes covered by the opt-out to the extent enforceable.

31.1 Apple App Store

If you obtained the app through Apple's App Store, these Terms are between you and Shopinion, not Apple. The license is limited to use of the app on Apple-branded products that you own or control as permitted by the App Store Usage Rules, including applicable family-sharing, legacy-contact, or volume-purchase features.

Apple has no obligation to provide maintenance or support. If the app fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price for the app, if any; to the maximum extent permitted by law, Apple has no other warranty obligation. Shopinion is responsible for any other warranties that cannot lawfully be disclaimed.

Shopinion, not Apple, is responsible for claims relating to the app, including product-liability, consumer-protection, privacy, legal or regulatory, and intellectual-property claims. In the event of a third-party claim that the app or your possession and use of it infringes intellectual-property rights, Shopinion, not Apple, is responsible for the investigation, defense, settlement, and discharge of the claim. You represent that you are not located in a country or region subject to a U.S. government embargo and are not on a U.S. restricted-party list. You must comply with applicable third-party terms, including your wireless-data agreement.

Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the Apple-specific provisions against you.

31.2 Google Play

If you obtained the app through Google Play, these Terms are between you and Shopinion, not Google. Any end-user license agreement for the app is solely between you and Shopinion. Google is not responsible for the Service, Content, support, warranties, or claims except to the extent required by Google Play terms or applicable law. Your use must comply with the then-current Google Play terms and policies, and those terms may control to the extent they expressly supersede a conflicting app-license provision.

Shopinion Inc. is located at 1607 Tucumcari Dr, Houston, TX 77090, United States, and may be contacted at +1 713-859-6242 or support@shopinion.ai. Shopinion currently does not charge a recurring fee to create a consumer account. Before any paid or automatically renewing feature is purchased, the applicable screen will display the price, billing frequency, renewal terms, cancellation method, and other disclosures required by law.

Complaints about the Service may be sent to support@shopinion.ai or the mailing address above. California residents may also contact the Consumer Information Center or Complaint Assistance Unit of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210. Hearing-impaired users may dial 711 or use the relay contact methods published by the Department.

Shopinion may update these Terms as the Service, law, risks, vendors, or business practices change. We will post the updated version and revise the effective or last-updated date. For a material change, we will provide additional notice, such as an in-app message, acceptance screen, SMS, or email, before the change takes effect when required or reasonably practicable.

Your continued use after the effective date constitutes acceptance only where legally permitted and after reasonably conspicuous notice. We will obtain affirmative consent when law requires it or when we determine renewed assent is appropriate, including for material changes to dispute resolution as described in Section 29.9. Changes do not retroactively reduce a vested right or apply to an existing Dispute contrary to Section 29.9.

Entire agreement and order of precedence. These Terms and the supplemental terms presented for a specific feature form the agreement governing the Service. More specific terms control for their subject. They supersede prior agreements on the same subject but do not replace a Merchant Services Agreement, data-processing agreement, promotion rules, or another separate agreement that expressly remains in effect.

Severability. If a provision is unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions will continue, subject to the special rule in Section 29.9.

No waiver. A failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific instance.

Assignment. You may not assign these Terms without Shopinion's written consent. Shopinion may assign them in connection with a merger, financing, reorganization, acquisition, sale of assets, corporate restructuring, or operation of law, subject to applicable privacy and consumer-protection requirements. An assignment does not authorize a materially different use of personal data without legally required notice or consent.

No agency or fiduciary relationship. These Terms do not create an employment, partnership, joint venture, fiduciary, franchise, agency, brokerage, or advisory relationship between you and Shopinion, or between Shopinion and a merchant, except under a separate written agreement.

Third-party beneficiaries. No person is a third-party beneficiary except Apple and its subsidiaries for Section 31.1 and any other party expressly identified in supplemental terms.

Force majeure. Shopinion is not liable for delay or failure caused by events beyond reasonable control, including natural disaster, epidemic, war, civil disorder, labor dispute, government action, utility or internet failure, cyberattack, app-store action, third-party platform failure, or supplier interruption, except to the extent law provides otherwise.

Survival. Provisions that by their nature should survive will survive termination, including intellectual property, retained-copy licenses, feedback rights, disclaimers, liability limits, indemnification, dispute resolution, governing law, and miscellaneous terms.

Contact. Support: support@shopinion.ai. Privacy: privacy@shopinion.ai. Security: security@shopinion.ai. Legal notices, Notices of Dispute, and arbitration opt-outs: legal@shopinion.ai. Mailing address: Shopinion Inc., 1607 Tucumcari Dr, Houston, TX 77090, United States. Legal notices are effective only when sent by a method specified in these Terms or another applicable agreement.